Managing Customer Service

Service Description

The need to lead, model, and promote the organizational values within a customer service environment is essential for business success. This one-day workshop will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment. This one-day workshop will help you teach participants: • How to identify ways to establish links between excellence in customer service and your business practices and policies. • How to develop the skills and practices that are essential elements of a customer service-focused manager. • How to recognize what employees are looking for to be truly engaged. • How to recognize who the customers are and what they are looking for. • How to develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.