Corrective Action (Dec 17)

Service Description

We all try to do the best work that we can, however, there are times when things go wrong, and problems arise. These things can be in or out of control and result in work that is less than it could be. That is why we have corrective action — to address any problems, deficiencies, or nonconformities that come up from time to time. In this one-day workshop we discuss how collaborative problem solving can lead us to the root causes of problems, deficiencies, or nonconformities so that we, with our team, can use a corrective action process to correct the problem and verify the success of our actions. This one-day workshop will help you teach participants how to: • Outline the corrective action process • Compare and contrast nonconformances, correction, corrective action and preventive action. • Integrate preventive action into a corrective action process. • Identify problems through customer complaints and audits. • Use risk assessment to assess the significance of problems • Apply various tools (brainstorming, brainwriting, fishbone diagrams) to identify possible underlying factors of a problem. • Understand the fundamentals of other tools (Pareto Analysis, FMEA, Control Charts) to identify possible underlying factors of a problem. • Use The Five Whys to identify the root cause of a problem • Appreciate the importance of verifying the root cause. • Employ collaborative decision-making to apply the appropriate action to eliminate the root cause of a problem. • Use SMART Objectives to make corrective action verifiable. • Verify the effectiveness of corrective actions taken.